Privacy Policy

Dolphin Water Resort is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights as a visitor and customer.

1. Information We Collect

We may collect the following information when you use our website or make a booking:

• Name, mobile number, and email address (provided during booking)
• Booking details — visit date, ticket category, visitor count
• Transaction reference and payment status (from our payment gateway partner)
• Technical usage data — IP address, browser type, pages visited (via analytics tools)

We do not collect or store full card numbers, CVV, UPI credentials, or other sensitive payment credentials. All payments are processed by our authorised gateway partners.

2. How We Use Your Information

• Processing and confirming your booking
• Generating and delivering your electronic ticket / QR code
• Communicating booking status updates via SMS, WhatsApp, or email where applicable
• Responding to support queries
• Verifying transactions and preventing fraud
• Complying with legal and regulatory obligations
• Improving our website and booking experience (via aggregated analytics)

3. Sharing of Information

We may share your information with:

• Authorised payment gateway and banking partners for transaction processing
• Technology, hosting, and infrastructure service providers who support website operations
• Competent authorities or regulators where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security & Retention

We implement reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, or misuse. Booking and transaction data is retained for the period required to fulfil legal, accounting, and dispute resolution obligations, after which it may be securely deleted or anonymised.

5. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp).Dolphin Water Resort is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

6. Updates to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on this page. Continued use of our website after any update constitutes acceptance of the revised policy.

7. Contact

For any privacy-related queries, please contact us at info@dolphinwaterresort.com.